Returns and Exchanges
To return your product, you should email firstname.lastname@example.org so we can swiftly fix any issues.
We only return or replace items if they are defective or damaged. If you would like to exchange it, send us an email at email@example.com with pictures of the damaged item. To be approved for a return or an exchange you must email pictures of proof of damage. We will need the following photos to provide our carrier when we file the claim for your damaged product
Photo 1: A photo of the damaged item.Photo 2: A photo showing the damaged merchandise, inside the original box, with all of the original cushioning (picture should show the placement of the merchandise and packaging inside the box).Photo 3: A photo of the packaging material used inside the box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.).Photo 4: A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z).Photo 5: A close-up photo of the box manufacturer’s certificate (BMC), if available. The BMC is a round stamp that details either the bursting strength of the box or the edge crush rating of the box. The BMC is generally found on a bottom flap on the outside of a corrugated cardboard box.Photo 6: Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides).Photo7: Dimensions of the box including the package height, length, and width provided in the body of the email.
In addition, as we cover the cost of shipping on all orders of $50 or more, the buyer will be responsible for shipping any products back for a return/replacement.
Returns can be sent to the following address:
Ryan Kirby Art & Illustration
276-H Watauga Village Drive, Ste. 122, Boone, NC 28607
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Typically all orders will be shipped out within 2-3 business days (Excluding weekends). All orders over $60 will receive free shipping.